The post you are reporting:
IMO they may make millions/billions, but Brackleys Bonk are the worst bank for customer service and understanding in the country.
We are very very close to completing our mortgage, originally taken with The Woolwich (very nice people) and needed to ask a couple of questions about what happens.
The Bracklays call centre wouldn't answer questions as they cannot give financial advice(?) and referred us to our local branch. Well, we already know how unfriendly the Dover branch is so chanced our arm at Canterbury. The person we saw listened to our two questions then promptly picked up the phone and dialled .... you got it, the call centre!!!
We got up and left in digust. Undaunted I tried to call another Branch but got through to the call centre. They wouldn't put me through to a branch but said I should seek independent advice! Well, I could ask my IFA, he's top notch, but my mortgage is with Barclays and they should be able to tell me anything about it; why the hell won't they speak to me?
We are now following their complaints procedure, and I got the answers to my questions elswhere.
The questions Barclays wouldn't/couldn't answer?
1. What penalties, if any, will I suffer by paying my mortgage off 3 months early?
2. Do the deeds automatically come to me when the mortgage is fully paid?
Not exactly rocket science eh?
Luckily, my association with Brakclay will end once the mortgage is finished.
