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    no jan it led straight back to their website, they quoted my reference numbers and all the correct stuff.

    they are a totally clueless organisation, for the latest bill they asked me for a reading so i sent them it.

    i then got an e mail by return thanking me for the reading, the two weeks later they said as i had not given them a reading they were sending me an estimated bill.

    not the first time that has happened.

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