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    I had two BT lines once, a phone and a fax. I always used to pay them both with the same cheque. On day I found my phone was cut off. When I queried it I was told that I hadn't paid my £58 phone bill. As I had that day got my bank statement I was able to tell them when my cheque cleared. The lady got quite cross with me and came very close to calling me a liar.

    At the end of a quite accrimonious conversation I asked her to check my other line. "That's alright" she said "In fact you're £58 in credit on that one"

    When the penny finally dropped my line was restored in half an hour.


    Terry

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