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    i will keep this short and not name the company involved unless paul gives the OK.
    in january i recieved a phone bill which showed optional extras were costing more than calls.

    i e mailed them and requested that they be removed, i had 3 e mails back saying that this had been done.
    in april i received my next bill which showed the charges still on there, they admitted by e mail that it was their mistake,
    and could i pay this bill and i would be credited the next time.

    this i did.

    the july bill comes in, no credit and more charges added.

    many exchanges of e mails with different people in the company, the upshot is that they cannot cancel an invoice once issued, their system does not allow it!!!!!!!

    they insist that i pay yet again for services that i do not get.

    yours sincerely
    victor meldrew.

    paul
    i have documentary eveidence that supports my case totally.
    let me know if i can name the, if not what if i make an anagram of their name?

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