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A bit off the topic, but it once took me 7 months to get a whirlpool washing machine fixed, and that included the time an engineer said he had called and hadn't (there were 6 of us in, all waiting for the knock/ring and besides he had said he would phone when he arrived and didn't) and the company then calling me a liar and saying that because I had "messed them about" they couldn't call for another few weeks as I had gone to the back of the list and then didn't fix it right and then had to order the part from a small village in Afghanistan who sent the wronmg one and then they lost my phone number and then complained whan I phoined them daily as I had by that time spent literally hundreds of pounds on the launderette because they kept saying it would be fixed soon so I didn't buy a new one which would actually have been cheaper ....don't get me started.....!!!!!
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