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    We all moan about poor service and quite rightly too but it is also good to recognise good service from companies of all shapes and sizes.

    I today rang a smoke alarm manufacturer's technical helpline. I had four new smoke alarms installed in my house about a year ago, all meant to last 10 years. After explaining that one of the alarms had sounded intermitant bleeps, signifying a fault or dead battery, they immediately recorded my details and a replacement has now been confirmed will be delivered tomorrow. No arguments or quibbles, simple easy and responsive. It was even easy to find their contact details on the back of the alarm.

    These alarms, compared to my previous one, are also or a noticably superior build quality.

    Thank you FireAngel of Coventry.

    Perhaps others of you can to recognise good service on this thread from companies, specially local ones.......

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