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    Popped into Boots Canterbury yesterday and was served by an assistant who was over here from America. Her customer service skills were second to none and very natural too. Reminded me of my shopping sprees in Denver. I doubt we will ever reach those levels. One only has to look at U.S. companies over here, McD, BK, PH etc., their staff fall well short of the mark and if they can't do it, what chance at the Pound Shop? No disrespect to the Pound Shop.

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