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I think it is, as Rick said, that our standards have fallen and this is flagged up in many ways, customer care being one of them.
I have a mild dispute with the guy who owns the garden that backs onto mine. He rents out the rooms in the house he owns but doesn't live there, and has tarted the house and garden up but left a huge pile of crap at the end of his garden, which butts onto mine. It is damaging the (rather lovely and very old) wall and is unsightly. it took him over a year to respond to my very polite reach-outs, and he only responded then because I reluctantly suggested that lawyers might at some point be involved. I have been consistently civil, even when one of his tenants was openly hostile and blatantly rude when I popped round - for the first time - to see if I could find out who owned the house. Time was that when if a woman (or anyone) mentioned to a guy that the crap he had dumped at the end of his garden was nuisance, he would have apologised (none has yet been forthcoming from this one) and shifted it, because that would have been the polite thing to do. It might even have indicated that he gave a damn.
I should also mention that as I had trouble identifying who had dumped the crap I approached the estate agent who manages the tenancy and manages rental properties in this area. Bearing in mind I had been patient for over a year, I sent a letter and email and perhaps that was a little de trop. However, the response was offensive and trivialising and he clearly both didn't give a damn and didn't care who knew that he didn't give a damn. Customer care? I suspect he cannot spell it.
I mention these because I think they illustrate how far we have sunk in the courtesy arena, in business and at home. How much does it take to say sorry, and shift a pile of stuff if someone finds it to be a nuisance? How much does it cost to be polite in response to a query? Apologies and smiles, decent manners, cost nothing but are hardly valued now. A real shame, because they do oil the wheels and say a great deal about a person.
I will add that I am clear that no-one is identified in this!!