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Cool result then! If facilities to which people are moved are an improvement on what they are moving from, job done! I have to say I have been part of consultations that have been paper excercises ( not proud of it, it comes with the job). But the end result, even with technical consultation, has always been an better deal for tenants/service users/workforce - it's just that sometimes it is difficult for them top see it through the fog of fear-of-change. As you have rightly pointed out, keeping the communication open and free has always been the key.
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