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    This is a warning to those who have a secure key problem.

    I use a physical one and it died and the trouble I have had because I do not have a mobile phone. To cut a long frustrating story short I messaged them on Facebook to complain and within 30 minutes have now been told a family member can collect one for me from a branch that is still open.

    I am now seriously thinking of closing my account that I have had for many years I need a branch that can sort things for me when there is a problem, like the friendly staff at Dover HSBC did in the past.

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