Dover.uk.com
If this post contains material that is offensive, inappropriate, illegal, or is a personal attack towards yourself, please report it using the form at the end of this page.

All reported posts will be reviewed by a moderator.
  • The post you are reporting:
     
    Entirely predictable.

    - Bank objective: close branches, hide 'online'
    - Means: make customers 'choose' it
    - Method: carrots ('encourage' them online, 'recommend' online) and sticks (gaslighting - 'easy online')
    - Result: 'since our customers tell us online is best, we're shutting x branch'

    See also supermarkets. They won't close, but as customers 'choose' to do more supermarket work ('self-scan', 'self-checkout'), manned checkouts will decrease, 'self-service' will increase.

    It would not surprise me to see customers in a year or two unloading trucks and stacking shelves, and claiming that this 'helps to keep prices down'.

Report Post

 
end link