Dover.uk.com
If this post contains material that is offensive, inappropriate, illegal, or is a personal attack towards yourself, please report it using the form at the end of this page.

All reported posts will be reviewed by a moderator.
  • The post you are reporting:
     
     Jan Higgins wrote:
    I am now totally p***ed off with HSBC as I still cannot access my account or see how much is in there after roughly TEN days, luckily I know roughly what is in there. I am still waiting for a new physical key after 7days that they are supposed to be sending as the last one is faulty.


    Hi Jan,

    If your secure key is not showing anything on the screen it might be the battery has failed.

    I have just vandalised an HSBC key that I no longer use and tried a new battery in it and it worked!

    If you warm the key somewhere (under your armpit?)! Then carefully peel down the black cover on the back you will see the battery holder. Remove the old 2016 battery and replace. It’s worth a try!

    I didn’t have another 2016 battery but it worked with a 2032 held in place.

    Perhaps you could enlist the help of a family member if that would help you.

    G.

Report Post

 
end link