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  I received my electricity bill yesterday from EDF, the most complicated piece of paperwork that I have seen for a long time. After I had fathomed it out it worked out that I was £20 in credit. This was a six month period not your normal quarterly bill. I pay £43 per month by Direct Debit and they wanted to up it to £70, a 65% increase. Their wording was "we have done a review of your payments and they need to change to £70 a month. You don't need to do a thing, we will automatically make this change for you."
  
  I immediately rang them up to query the increase asking, despite being in credit, they felt the need to increase my payments. The reply was "er, er, well there might be a increase in future and we wouldn't like you to go into debt". I said that I thought that prices were supposed to be coming down not up. Another "er,er well we are not quite sure yet". I told them that I wasn't very happy with the situation and he had the nerve to say " you don't want to pay £70 then" I said "no way" so he said "OK we will leave it as it is at £43".
  
  I asked how they arrived at these silly figures and I was told it was down to the computers.
  
  I am getting on in years but if some poor old dear living alone had got a letter like this she may have just paid up if she could afford it without querying the bill.

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