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  i get the same problems with every energy supplier that i have used in the past few years.
  
  the best one was brutish gas.
  i had been paying so much at a time on a payment card through the spring and summer, in order to be in credit for the winter big bills.
  
  they decided that i was too much ahead and sent me a cheque for the amount in credit.
  the following day, i received a threatening letter demanding to know why i had not kept up regular payments.
  
  the phone companies are even better, will save that for another time.

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