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    i had to smile at roger's post.

    no-one i know has ever got a reply, that includes myself.

    actually, i tell a small lie there, after giving up on my complaint i emailed the council itself(rather than the department) and was told that the unit was still in operation.
    i was told that it would be best to ring a direct number, if there was no-one there, to leave a message on the machine.

    mine was a fairly serious allegation too.

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