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  One comment Keith made about the Folkstone PCSOs, that it is they whom the public tend to contact first. I can't say I'm surprised at that in the slightest. PCSOs are local, with a local contact number and tend to react fairly swiftly. The police, however, can only be contact via a central switchboard (especially after hours) in Maidstone and half the time the operator hasn't a clue where an incident is taking place. If the police attend at all it is probably hours later and far too late to do any good - unless you mention certain key words such "gun" in which case the armed response unit arrives within minutes.
  
  There is no way that a private security firm can either replace or enhance the work that the PCSOs do. What does need to happen is a return of confidence in the existing system; for people to be able to report crime as it is occuring in the expectation that action will be taken immediately and not the following day, maybe!

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