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  I remember where I worked in London when the distribution department decided to do a sort of 'work to rule' they were qickly dispatched and a facilities company came in next day to run it all at a lower cost.
  
  I have personally found surface mail very frustrating, maybe this is it's deaths-knell and the private companies will take over; most large companies who want reliability now seem to use private carriers, it appears to be the way forward.
  
  TV used to run an amusing ad for one firm - 'when it absolutely, positively has to be there overnight' - it's a great shame that we cannot rely on the Royal Mail these days.

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