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    Ross ,I'm with you. My requirement to visit London & other places officially has increased incessantly over the past three years.l first used the car not trusting rail & having bad experiences with the previous rolling stock. I now use rail whenever possible if I can get the links early am. I find South Eastern comfortable, clean , normally punctual & in general have a great bunch of staff , polite, helpful & cheerful.

    A bad experience for you , Bern & I am disappointed you day was spoilt.

    I know JHG will ensure your complaint gets thru. & I also know Nigel will also pass the info. to the top brass who he meets regularly. They take customer experiences seriously.

    Watty

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