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    I appreciate the support from JHG. I have to say I have rarely had a good experience with the local railways. There are individuals who stand out, but overall it is poor for me - Ross, I know we have to try to be positive, and I do, but I did not use Connex, I used Southeastern, and I do not care much whether or not it is better now than yesterday, last year or 20 years ago, I care what it was like when I used it and it was rubbish. A company is only as good as its last complaint/compliment, and I and the other users will remember only the journey we had, not other journeys had by other people at other times.

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