The post you are reporting:
KCC's own website says:
Gateway is a customer-focused service offering residents convenient physical access to frontline customer advisors from a wide range of public services, in a modern retail setting.
Ashford Gateway opened in September 2005 as a pilot which proved a great success. The strength of the pilot has underpinned the strategic roll-out which may see sixteen more Kent Gateways across the county.
Services include:
•information and self help, including free internet, service directory, payment kiosk
•routine advice and transactions, including bus passes, refuse, parking, licensing
•surgeries by agencies such as Hi Kent, Connexions, NHS and registrars
•cross agency services, including council tax, benefits, planning, housing, library, adult education and occupational therapy
There are plans to extend services to include private sector partners such as pharmacies, to support the public health agenda.
Gateway is complementary to web, telephone and traditional home-visiting. It unites services under a neutral brand, removing the confusion of lots of public service organisations. Gateway is a destination for the whole community.