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One of the problems I`ve noticed about Dover since walking about again since last year Howard are the business owner`s, some are so enthusiastic, alive and bubbly, whilst other`s just don`t deserve the custom. One of the reason`s I tend to visit the same one`s, and just won`t bother going back to other`s. Just a smile and talking to all new customer`s like they`re regular`s can make all the difference. On the railway they call it `customer care`.
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