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Pat/Howard, two excellent posts, thanks.
My small contribution is to remind our intrepid readers that we in Dover always plump for 'inaction' over 'action'. That is why Canterbury, Deal, Margate, Folkestone, Hastings, Ashford get things done, whilst we just talk about it.
One of the problems as I see it is key roles are filled for years by the same people. There doesn't appear to be a 'management refresh' progamme at DDC. Hence, we find ourselves raising issues about the Planning Dept., the Events Committee etc. We aren't objecting to the existence of those bodies, just their effectiveness.
A good example of improving through change can be readily seen at the DDC reception at Fort Whitfield. Major changes have been made there over the last few years and now it is a really pleasant opening experience for the DDC visiting customer.
Perhaps adopting some of the principles of Gemba Kaizen would bring about an end to some of the atrophy we are suffering from. Living in hopes and happy to help (for a fee of course!)
