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    Working in such an area, it is quite easy to believe the figures...

    Below a certain value persuing beyond a couple of letters isn't really viable and cost effective. Up to another limit they are passed onto a debt collector to try to collect. Above the final limit court summons are produced.

    When dealing with people on benefits at times they are in B&B and then vanish with no way to trace.

    Like Keef says targets and performance are well into the 90%+ so the loss is relatively small.....

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