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  Customer Service always comes down to training - by the Manager or owner of the business.
  
  I do agree that far too many places in Dover, whether they are shops, pubs, restaurants or cafe's, have staff with a couldn't-care-less attitude and it rubs off on the shopper - the one who has the money to help pay the bills.
  
  My article in the Dover Express for next week, has a piece on the Poundstop shop closing; if people aren't going to buy at perhaps the cheapest outlet in Dover, then where are they going to shop ?? perhaps people want a bit more quality (in stock as well as staff) than they're currently getting.
  
  Perhaps one of the Loyalty Scheme's new members - Velocity Consultants (a Business Improvement company in Dover) will be invited to work with some, if not all of the businesses - some of them definitely need his help and advice.
  
  Three more units going into the Charlton Centre in the next couple of weeks, so that will brighten up the place and actually make it worthwhile going in there.
  
  
  
  
  
  Roger

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