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Two examples of poorly managed service, the Post Office and MacDonalds. Both of them packed at lunch time, both of them employing part-time staff and yet never have enough to cover the lunch periods. Surely it would not be too much of a stretch to have shifts that start at 11 or 11:30 so that they are fully covered at peak times?
On the plus side, although I have encountered some rude and/or indifferent staff and have always complained to the managers about them, I also know a lot of very friendly and helpful shop staff in this town. Maybe we should publicise and promote them as a way of shaming the others.
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