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     Jan Higgins wrote:
    Not everyone can provide a reading on line for various reasons, hence estimated readings I would have thought that was quite easy to understand.



    Not at all as 95% of people have online access even if some rely on a family member or friend to help out. As peter points out their is a number to ring to give a reading and also meter readers leave a freepost card for people to fill in so companies using estimated readings as a reason to offload their smart meters is frankly ridiculous.

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