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    Dead on the stroke of 08.30 today I rang the surgery for an appointment. After listening to the reasons that I may want to call elsewhere (A+E etc), I received the exciting recorded news that, ‘you are number 1 in the queue!’

    Perhaps my lucky day to buy a lottery ticket I thought!!

    ………Except:
    This message was repeated at set intervals whilst blood pressure elevating music(?) was sent down the line until I heard the dulcet tones of the receptionist………….22 minutes later!

    I felt a little guilty as I had probably disturbed her coffee oiling and set the default interval at number in the queue plus 22 minutes for the rest of the days urgent calls.

    I suppose the lesson is in the word:

    ‘The word queue does't have 4 silent letters.…..They are just waiting their turn.’

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