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    HomeServe faces £35m regulator fine
    Home emergency and boiler repair firm says it has received a draft warning from the FCA regarding its sales, marketing and complaints practices

    HomeServe insures more than 2 million people against burst pipes, broken boilers and electrical problems. Photograph: Alamy
    The home emergencies and repairs group HomeServe is set to be fined £34.5m for mis-selling and poor complaints handling, it has been disclosed.

    HomeServe, which insures more than 2 million people in the UK against burst pipes, broken gas boilers and electrical problems, told the stock market it had received a draft "warning notice" from the Financial Conduct Authority (FCA) relating to an investigation into "historic sales and marketing, controls and governance, and complaints handling".

    The company said the regulator was planning to fine it £34.5m for these failings, and admitted this was several times higher than it had been expecting.

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