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  Office hours are and always have been an inconvenience for many people. Similarly to GPs who only operate during office hours, we have to take time off to attend. Poor customer service clearly. We are not msising the point at all - first of all the council has to define and identify vulnerable people, then engage with them, then assist with a new and, if I know local authorities, unnecessarily complex game that gives the illusion of improved access. The council already fails many vulnerable people as a matter of course, so I am not confident that this process will be anything other than a new way to deny people stuff.

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