Sue Nicholas- Location: river
- Registered: 12 Mar 2008
- Posts: 6,018
30 December 2008
15:2611688Yes you can get gifts in Dover .My experience this morning in a family run business.Gift purchased and beautifully wrapped.The customer next to me paid by card and was politely asked to type in his magic numbers.The door was held open for me on my departure .A few lessons could be learnt from these staff.many years ago I suggested to Mike Webb you need shop assistants to go on an awareness training course ,never happened .I worked for Lukeys wine merchants for six years the customer was the most important event of the day .Even cans of beer if requested wrapped and at Christmas all wine and spirits were gift wrapped .Doors held open etc
I always reflect at this time of the year and its lovely to have a few days off with out politics ..
Guest 653- Registered: 13 Mar 2008
- Posts: 10,540
30 December 2008
17:2111698Couldn't agree more Sue.
Various efforts have been made over the years, but either the shops have their own training packages/schedules or it's not important to them (but it should be).
I do think that the majority are O.K. just the few that spoil Dover's reputation.
Hope you had a good Christmas Sue and that you have a Happy and Healthy 2009.
Roger
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
30 December 2008
18:1111705i do not wish to sound pessimistic or over critical of our shop staff locally.
however, over the last year or so there has been a clear drop in standards
are there training programmes?
it is common practice for staff to carry on conversations with each other, whilst "serving" the customers.
never used to be like that in dover.
why is it happening now?
Guest 675- Registered: 30 Jun 2008
- Posts: 1,610
30 December 2008
19:1111708Tomorrow morning Woolworths will be closed for good and 58 people will be out of work and yet today they were as polite, helpful and friendly as I have always found them. Their attitude has been a credit to them and the company making it even sadder that we are losing them. I would like to wish them all good luck for the future and hope that they soon get jobs, hopefully in some of the outlets that could do with their sort of respect for customers.
Politics, it seems to me, for years, or all too long, has been concerned with right or left instead of right or wrong.
Richard Armour
30 December 2008
19:4911713I would second that, but support entirely what Howard says: customer service hardly exists here any more, people chatting, sometimes with people on the other side of the shop; mumbling, cursory glances, barely a smile in some shops, basic good manners conspicuously absent. A nasty shopping environment. I appreciate the insecurity and poor rewards, but it really is basic courtesy we are talking about. Customer Care is the first point of contact with a company and matters.
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
30 December 2008
20:1611716i have never known bad service from woolies staff, even the weekend crew brought in were exceptionally polite and friendly.
does anyone have a personal favourite for bad service?
perhaps an anagram of their name could be placed here?
let us wait for paul to advise on this, just in case of legal implications.
Guest 645- Registered: 12 Mar 2008
- Posts: 4,463
30 December 2008
20:2311719Roof murdev...lol...hehe
Marek
I think therefore I am (not a Tory supporter)
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
30 December 2008
21:1411722surely that is not a veiled reference to our very own plan doubla?
Ross Miller
- Location: London Road, Dover
- Registered: 17 Sep 2008
- Posts: 3,695
30 December 2008
21:3211725Often the service in Wide Beard Half Ear leaves much to be desired
"Dream as if you'll live forever. Live as if you'll die today." - James Dean
"Being deeply loved by someone gives you strength,
While loving someone deeply gives you courage" - Laozi
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
30 December 2008
23:5811730that took me a while to work that one out ross.
not had much of a problem there.
i suppose it is down to catching someone on a bad day.
my favourite is vearss.
31 December 2008
07:5411733Or Sag is my shopping Hell...........