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  As a mum of three wonderful children i feel i must air my anger at an event that happened. On saturday 5th june my son Tien became ill, very high temparature, vomiting, weak and lifeless , i put it down to a bug and kept fluids up and him cool. Sunday the 6th june at 4.30pm he became worse so i rang the stourcare up asking to see an emergency doctor i gave his details to the receptionist who told me that i would be contacted by a nurse. i waited an hour for the nurse to ring back who then said my son needed to see a doctor and someone would ring me with an appointment in five to ten mins. Nothing came after an hour so i rang back to be told i had been forgotten in the system!!!! and a manager would be in contact asap with an appointment i then waited another hour and a half for this phone call to which point my son got worse rapidly so i called an ambulance and was taken to WHH and waited 3 hrs to see a doctor who said my son had gastroentanitus. I feel very let down by this care and thankfull that my son didnt have any life threatening illness.

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