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  I left the minor injuries unit after experiencing appalling service a few weeks ago and paid privately - and was seen within minutes - just to get my Mother an emergency prescription. I had brought her back from Ireland when she was discharged on bank holiday Friday to an empty house that had had no heating for 3 weeks during her hospital stay wothout any relatives being told and no support, no medication and no care. (Yes, I am on it...) Irish medical care sucks, and so does the UK. She was without medication so I went, as advised, to BHD: the on call doctor whose English was not great refused to see me despite there being no other patients because he was "leaving at one o'clock" - this was 12.45. He duly left, promptly, at 1pm and the next doctor did not turn up. After waiting for 20 inutes I told reception I was leaving and she told me they were often late, were a private firm, and were paid from 1pm, but it made no difference. Outrageous!! That abysmal service is costing you and me money.

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