As a mum of three wonderful children i feel i must air my anger at an event that happened. On saturday 5th june my son Tien became ill, very high temparature, vomiting, weak and lifeless , i put it down to a bug and kept fluids up and him cool. Sunday the 6th june at 4.30pm he became worse so i rang the stourcare up asking to see an emergency doctor i gave his details to the receptionist who told me that i would be contacted by a nurse. i waited an hour for the nurse to ring back who then said my son needed to see a doctor and someone would ring me with an appointment in five to ten mins. Nothing came after an hour so i rang back to be told i had been forgotten in the system!!!! and a manager would be in contact asap with an appointment i then waited another hour and a half for this phone call to which point my son got worse rapidly so i called an ambulance and was taken to WHH and waited 3 hrs to see a doctor who said my son had gastroentanitus. I feel very let down by this care and thankfull that my son didnt have any life threatening illness.
Brian Dixon
- Location: Dover
- Registered: 23 Sep 2008
- Posts: 23,940
a&e open 0900 to 1800 7 days aweek.practice nurses run the show with an on call docter.but saying that im sorry to hear about your troubles with your lad.
Unregistered User
Melissa your experience merits a formal complaint.
Unless someone gets to grips with the out of hours service, NHS Direct etc. your experiences will become the norm.
Watty
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
melissa
glad it finished ok, were you not aware of the service at buckland?
Guest 660- Registered: 14 Mar 2008
- Posts: 3,205
Mel Paul is right complain,my youngest came out in spots when she was 6 weeks old,took her to the Doctor several times and he said it was nothing to worry about,on the third visit he seemed a bit more concerned,sent us to Buckland Hospital where the Doctor just said oh my god!
They wanted to rush her to W Harvey,but said no we will operate now here,she had masitus? and they operated with half an hour,later we were told that she had been poisened and that she was in a bad way,it won't help you but they saved her life.
If you knew what I know,we would both be in trouble!
I wanted my son to see a doctor at buckland hospital and was told of the out of hours service sadly i wont be using it again! nhs direct just as bad and i got told by a sister of the ward my son was on that tory cuts will make the nhs a whole lot worse.
Guest 660- Registered: 14 Mar 2008
- Posts: 3,205
Now you know why I am a Labour supporter,this is before we see what little surprises they will bring us.
If you knew what I know,we would both be in trouble!
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
nhs direct was a brilliant concept, but fairly useless in practice.
paul w is right about the out of hours service, general practitioners were paid a lot of money by the last government to improve this service, the money was not spent well.
More worrying if another child say has undianosed with something like meningitus them 3 hours waiting could be deadly.
Unregistered User
Melissa, this is nothing to do with cuts. Whichever government is in power and this is the last government's policy.
This is about local organisation.
This system is decided locally by PCT, Hospital Trust and GP commisioners.
Straightforwardly negligence if what you describe stands up.
Complain ,don't back off.
Watty
John, not a thread for political pointscoring methinks but, as you raised it, your mob create this mess, or, like most Labour supporters, have you chosen to forget that already?
I will be complaining Paul dont you worry.
Unregistered User
Melissa, you need to complain to Hospital Trust and PCT. Not just one, otherwise, they will shuffle the responsibility between "pillar & post". Write to Chairman of both organisations direct. Let them forward your complaint, otherwise it will just revolve in the system.
Send a copy to your MP and ask him to raise progress with them.
Watty
I left the minor injuries unit after experiencing appalling service a few weeks ago and paid privately - and was seen within minutes - just to get my Mother an emergency prescription. I had brought her back from Ireland when she was discharged on bank holiday Friday to an empty house that had had no heating for 3 weeks during her hospital stay wothout any relatives being told and no support, no medication and no care. (Yes, I am on it...) Irish medical care sucks, and so does the UK. She was without medication so I went, as advised, to BHD: the on call doctor whose English was not great refused to see me despite there being no other patients because he was "leaving at one o'clock" - this was 12.45. He duly left, promptly, at 1pm and the next doctor did not turn up. After waiting for 20 inutes I told reception I was leaving and she told me they were often late, were a private firm, and were paid from 1pm, but it made no difference. Outrageous!! That abysmal service is costing you and me money.
Unregistered User
Bern, have you the times and dates available?
These experiences are quite appalling.
Watty
I expect I could dredge them up! I was more concerned at the time in sorting out my frail elderly Mother and looking for a bit of compassion and a decent, courteous, service from well paid professionals!!!!
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
john and sid.
i have to say that i am appalled that you have chosen to use the stress that mark, melissa and tien suffered to make political points.
our own fuhrer paul, true blue and a health professional of many years stated the reality of the situation, all down to bureaucrats.
bern
sorry to hear that about your mum, my experience of irish health care was from sadistic nuns in a dublin casualty unit, so i am biased and will not comment further.
Guest 670- Registered: 23 Apr 2008
- Posts: 573
This incident occurred as a result of minor injuries not being able to issue prescriptions. Nobody was refused a prescription any person requiring a prescription has to be logged on to the system i.e. date of birth, name, residency and the nature of the illness the prescription is for. This procedure takes roughly 20 minutes, which is not unreasonable.
The doctor was not late starting his 1.0pm shift so in thios case had the lady waited she may have got her prescription quicker than the 20 minutes originally given.
Prescriptions in the Irish Republic are not difficult to obtain, although I do believe you have to pay for them.
Much has been said about the out of hours service on here but to a large extent some of it is unfair, I am sure that if my mother required a prescription I would be prepared to wait, however long it took for it to be done.
Thanks Howard, I was only pointing out John bringing politics into this thread, see #7.